Client background:

• Client: Leading American logistics and transportation company
• Industry type: Logistics & transportation
• Products or services: Transportation, trucking, rail-road
• Areas of operations: United States of America

Challenge

A leading American logistics company operated multiple lines of business on legacy IT systems. Seeking to speed service deliveries, they needed a connected quotation and order delivery process. To accommodate its growth projections, the company sought to transform various operational aspects to harmonize processes, reduce manual interventions, and increase its end-to-end data visibility. These updates would require a wholesale reimagining and all-new system, but once implemented, they would accelerate the company’s decision-making processes and enable it to do more business in a shorter period of time.

Solution

The US logistics leader engaged Wipro to streamline its processes end to end, from order entry and quote to customer deliveries. Wipro’s Digital Navigator Advisory (DNA) guided a logistics-led ERP transformation in three phases, one for each core area of the transportation company’s business.

Wipro developed a system based on Oracle Cloud Transportation Management and CPQ (Configure, Price, Quote) modules. Partnering with Oracle’s SCM product leadership, Wipro helped the company address new areas such as logistics network modelling. Wipro also implemented a ‘digital connected logistics’ solution on Oracle Inventory Cloud to help the company manage its final-mile services. This established a common platform for operational processes, streamlined quote-to-cash process, increased the company’s visibility into key account data, and enabled greater efficiency that resulted in more cost-effective operations.

The transportation company also collaborated with Wipro’s organizational change-management team to develop and implement a strategy to drive enterprise-wide adoption of the new system.

Business Impact

Leveraging Digital Connected Logistics, the transformed system streamlined end-to-end processes and improved the company’s decision-making through a more-connected supply chain. These efficiency gains resulted in a 48% improvement in transport planning cycles and a 15% reduction in transportation costs. Improvements in the quote-to-cash process reduced the quotation turnaround cycle by 45%, resulting in an enhanced customer experience. Moving forward, the US transportation leader will be able to use this new scalable system to accommodate its future growth while still meeting its short-term efficiency and bottom-line objectives.