What We Deliver
- Valuable customer insights:
Knowing what customers want at every touchpoint, in real time, is the key to gaining an edge in the industry’s hypercompetitive market, allowing brands to go from an industry player to a market force. By combining Salesforce Service Cloud, Community Cloud, Sales Cloud, Marketing Cloud, and Field Service Lightning with the power of Einstein Analytics, AI, and IoT, we give organizations a 360 customer view. With our expertise, brands can harness customer data and gain actionable insights for creating innovative new products and services.
Our value chain expertise provides a foundation for ongoing improvements that enable efficient operations and superior customer service with each engagement. Wipro can guide businesses to adopt new human-centric processes so that office teams or field service technicians have the tools they need to develop product innovations that convert customers into loyal brand advocates.
- Greater resiliency and reliability:
Adaptability has been crucial from the outset of the pandemic and digital platforms have been necessary for maintaining business continuity and ensuring equipment performs as expected. Through Salesforce’s AI-powered insights, MuleSoft integrations, and IoT, telecom and media brands can monitor equipment remotely in real time and predict problems before they happen by analyzing device data.
- Expanded customer touchpoints:
Using Salesforce’s versatility, enterprises can develop modernized engagement channels to enhance customer engagements. Wipro can partner with brands to launch self-service portals that provide consumers with quick intuitive sources of information. We can also ensure call center and field representatives are equipped with up-to-date data for resolving customer issues quickly and effectively.
- A comprehensive transformation strategy:
From defining a project’s strategy to post–go-live, our comprehensive services guide enterprises through every phase of a digital transformation. Our knowledge of the telecom and media industry allows our team to help enterprises define their strategic direction and implement customized solutions that result in a more connected workforce and greater overall agility.
Our portfolio of Salesforce-based solutions has been built on a combined 75 years of global business experience and 15 years as a top partner of Salesforce. With deep understanding and expertise across every major industry; a host of time-to-market accelerators, and unique products such as PURVUE, Amplify DX, and Estimator, the Wipro Salesforce Practice helps telecom and media organizations unlock the true, measurable value of their Salesforce investments.