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Partner Ecosystem

Pega

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Overview

Wipro is a Pega Specialized Partner, recognized for its deep expertise, advanced delivery capabilities, and proven success in driving large‑scale enterprise transformation. Together, Wipro and Pega combine industry‑leading AI, automation, and customer engagement technologies with Wipro’s global delivery strength to help organizations unlock measurable business value. The partnership is focused on delivering client‑centric solutions that streamline operations, elevate customer experiences, and accelerate digital transformation at scale. 

Awards and Accreditations

Wipro has been awarded with the “Industry Excellence Award for Manufacturing and Transportation” by Pega in the 2024 Partner Awards. Wipro was also awarded with the "Client Innovation Award for Customer Service" in 2023. This recognition holds immense value as it aligns with Pega's GTM engagement strategy. 

PEGA’s Trust

“At Pega, we could not be prouder of our partnership with Corrections Victoria and WIPRO. This is a transformational project and persistence, and patience have resulted in one of the best-Case Management solutions I have ever seen.”  Luke McCormack former Regional Vice President - Pega APAC”

Analyst’s Rating 

Wipro is a leader in Digital business services, and our strategy is to realize the digital-first approach through the pillars of business transformation, modernization, connected intelligence, and trust underpinned by a design-led human-centric approach to transformation, talent strategy, high-performance engineering, and IP/Platforms/Open innovations.

Wipro brings a unique blend of Experience Led (through our subsidiary firms – DesignIt and Cooper), Domain Led (through Wipro’s proven deep domain expertise in various verticals), and Technology Led (through Pega’s technology capabilities, Wipro’s proven expertise using Pega and our long-standing strategic partnership) digital transformation for our clients at Global Scale. 

Key Solutions

Wipro's Legacy Workflow Modernization with vFunction & Pega

A structured, AI‑driven Rapid modernization agent that addresses AI driven application analysis, process modernization and application architecture transformation. This helps enterprises move away from tightly coupled/ custom legacy Java/.NET workflow applications toward cloud‑native, modular, and future‑ready platforms, while minimizing risk and accelerating time to value.

Wipro's Legacy Workflow Modernization with vFunction & Pega

Experiences of the Future with AgenticAI

Solution integrates agentic automation into enterprise workflows, enabling governed Pega processes for reliable conversations, scalable end-to-end automation, predictable autonomy, and exceptional omnichannel experiences.

Experiences of the Future with AgenticAI

Wipro AWAM - AI driven Workflow Automation & Modernization

Analyzes application code from other workflow platforms using AI (DevinAI/FactoryAI etc) to extract detailed workflow documentation—including process models, data models, access roles, integration definitions, rules, and user interfaces—and reimagines the “to‑be” process using the Pega GenAI Blueprint for transformation and modernization.

Wipro AWAM - AI driven Workflow Automation & Modernization

Wipro’s Financial Risk Remediation Platform

A configurable, Pega‑based platform that automates UDA remediation using governed Excel templates, enabling faster change management, maker‑checker controls, and compliant, end‑to‑end risk operations.

Wipro’s Financial Risk Remediation Platform

Digital Prescriptive Maintenance

An IoT‑enabled solution that combines real‑time asset data with Pega decisioning to proactively recommend maintenance actions, improving asset performance, customer experience, and cross‑sell opportunities.

Digital Prescriptive Maintenance

Claims STP

A nonintrusive, Pega based SaaS solution that automates warranty claim validation through configurable business rules which enables straight through processing, faster decisions, and improved operational efficiency.

Claims STP

 Case Studies

Driving Seamless, Scalable Sales Order Intake for a Global Footwear and Apparel Brand

Enhanced accuracy, reduced effort, and stabilized order flows with Intelligent workflows and bots.

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Reimagining the Automotive Aftersales  Service Experience

A leading Detroit‑based automotive manufacturer faced a growing disconnect between its customers and dealer network.

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Experience Transformation – Test drive scheduling

This US automaker needed a system to let potential customers in Europe book a test drive, but their dealer experiences were disjointed, which led to inconsistent customer experiences.

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Driving operations through AI predictions & insights

This customer is a government entity charged with administering and maintaining infrastructure and roads for every city, town, and village in a Middle Eastern country.


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National Water Management System

Our customer was a government-owned corporation responsible for meeting the water needs of an entire province, operating its river systems and dams, and supplying bulk water to a city of over 5 million people.


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End to end support for Pega applications

This customer, a global managed healthcare and insurance company, needed global 24/7 support and maintenance for four critical applications on Pega.


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AI driven business systems support

Our customer is one of the world’s largest offshore drilling companies. It has diverse rig fleets that meet a range of customer needs, but it lacked a way to track and monitor tickets and cases across its lines of business. HR needed to enable tracking and monitoring for tickets raised by employees.

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B2B Next Best Offer Platform

Our customer, a huge US mobile services provider, achieve revenue and profitability goals so it adopted a strategy of improving the experience that they offer business customers.

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Powering the Future of Aftersales with a Unified Digital Platform 
 

Driving Seamless, Scalable Sales Order Intake for a Global Footwear and Apparel Brand
 

Experience Transformation – Test drive scheduling 
 

Reimagining the Automotive Aftersales Service Experience
 

Driving operations through AI predictions & insights
 

National Water Management System
 

End to end support for Pega applications
 

AI driven business systems support
 

B2B Next Best Offer Platform
 

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