The HFS Top 10 Salesforce Services 2020 report assessed 11 service providers’ ability to deliver Salesforce services. Appirio, a Wipro company, was rated fourth globally in this assessment.
“Appirio, a Wipro company, has a strong Salesforce services business,” said Khalda De Souza, Research Director at HFS Research and author of the Salesforce Services Top 10 report, April 2020. “We ranked Appirio in the top 5 in our report. Its investment in industry sector solutions and its ability to position Salesforce engagements in a business context were differentiators. Moreover, clients highlight the quality of its account management and flexibility.”
Appirio’s strengths highlighted by HFS Research:
- Strong industry sector tool investment: Appirio has a library of more than 2,000 pre-built assets, including 11 Lightning Bolt solutions across multiple industry sectors. These include MarketPlace Onboarding for retail and Customer Onboarding for financial services. A new dedicated Product and Innovation (P&I) team develops new products, solutions, and accelerators to meet specific customer and industry needs. Its mission is two-fold. It develops products, such as its professional services product, Estimator, which is used by its implementation teams as well as sold as a subscription to clients. It will continues to develop industry sector Lightning Bolt solutions. Appirio's new Close the Experience Gap Framework and its accompanying Enterprise Capability Management (ECM) Tool is helping industry-specific customers along their Salesforce experience journey to gain value realization on the platform.
- Positioning Salesforce engagements in a business context: Appirio’s Close the Experience Gap Framework adopts a long-term business context view of a Salesforce deployment. It determines the user, operational, and financial success of a deployment. One client said that Appirio has “a great understanding of the platform and its capabilities and how you can apply it to many facets of your business.”
- Account management and flexibility: Clients commend Appirio on the quality of its account management and flexibility. One client said that Appirio is “collaborative, receptive to adjusting as need be, and responding to any concerns that have arisen.”