Client background:

• Client: Multinational logistics company headquartered in the Middle East
• Industry type: Logistics & transportation
• Products or services: Cargo logistics, port terminal services, maritime services
• Areas of operations: Global presence

Challenge

A global ports operator in the Middle East launched an extensive plan to become a full logistics and transportation provider in order to better serve its customers and open new business opportunities. As an established brand, its strategy would expand its cargo logistics, port terminal, and maritime services across Europe, the Americas, and the Middle East. Key to this plan was to replace the company’s manual processes with digital platforms that would enable greater efficiencies and a modernized supply chain. Achieving these objectives required partnering with a tech consultant to standardize and enhance its global business systems. 

Solution

An essential task was standardizing business process across geographies. Wipro collaborated with the enterprise to develop a global template in Oracle Cloud for the company-wide standardization. The template, rolled out across 19 countries, streamlined procedures across finance, supply-chain, enterprise performance management (EPM), human capital management (HCM) and project accounting and reporting operations.

The standardization was completed in multiple phases with Wipro’s Zoom to Cloud methodology, tools, and accelerators, allowing the company to unify budgeting and planning operations. It digitized manual paper-based and established seamless interfaces with suppliers’ systems. The global template also included a standardized Chart of Accounts and Project Finance modules to ensure teams have a single source of truth. Transitioning to new platforms always comes with a learning curve, and Wipro’s organizational change management (OCM) experts eliminated employees’ experience gaps, guiding teams’ adoption of the new systems and clarifying their benefits. 

Business Impact

The organization built a tech foundation for its expansion by implementing a single Oracle Cloud system to standardize business processes across the organization. The new system enhanced employee productivity, modernized HR operations, and accelerated decision-making, resulting in valuable new efficiencies and stronger customer service. Improved accounting and reporting capabilities reduced monthly closure periods from 15 to 5 days. With the Oracle-based global customer management platform, the company gained an effective, streamlined way to monitor its global accounts and successfully achieve its transformation to becoming a full logistics provider.