Top Thai bank gives loan origination a digital makeover
Client background
Challenge
Any bank’s loan origination process is highly regulated and data intensive in nature. To complete the loan origination process, a customer needs to submit multiple documents, which are treated in isolation by different teams for KYC, credit limit, risk assessment, etc. There was a need to re-engineer business processes and automate the application workflow to improve operational efficiencies and customer experiences.
Solution
The client utilized Wipro’s Business Process Digitization framework, streamlining and automating the entire loan origination process for auto and mortgage loans. The solution used enterprise content management for content storage, digital capturing, and Pega for process management.
Business benefits
“Wipro’s solution for digitizing and automating the loan origination process led to significant cost reduction in the bank’s back-office operations. We leveraged our expertise in process consulting, asset and frameworks in business process digitization along with vast implementation experience to deliver a high quality, flawless application to the bank”
- Rajesh Damodaran, Head of Digital Experience for Enterprise Content & Business Process Management, Wipro
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© 2021 Wipro Limited |
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© 2021 Wipro Limited |
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