AI-Powered Baggage Handling Solution

Source: SITA 2024. All data reflects annual global figures.

Our solution provides predictive risk scoring for every bag, allowing proactive interventions before issues occur. Whether it’s alerting handlers about high-risk bags due to last-minute gate changes or using AR glasses to verify routing accuracy in real time, the system empowers ground staff to act decisively and minimize errors. It also cross-references bag tags with live data to identify discrepancies and prioritizes late check-in baggage to ensure on-time departures.

Real-World Scenarios Solved by Our AI-Powered Baggage Handling Solution:

1. Last-Minute Gate Changes
   Challenge: Bags often get misrouted due to sudden gate changes.
   Solution: Real-time alerts notify handlers of at-risk bags, enabling proactive rerouting.
2. Tight Connection Windows
   Challenge: Short layovers increase the risk of missed baggage transfers.
   Solution: AI flags high-risk bags and prioritizes them for expedited handling.
3. Manual Routing Errors
   Challenge: Human errors in routing lead to misdirected luggage.
   Solution: AR glasses allow handlers to visually confirm routing, reducing errors.
4. Tag Discrepancies
   Challenge: Mismatches between bag tags and system data cause delays.
   Solution: The system cross-verifies tags with real-time data and flags inconsistencies.
5. Late Check-In Baggage
   Challenge: Last-minute check-ins disrupt departure schedules.
   Solution: The system tracks and prioritizes late bags to ensure timely loading.

The outcome? Fewer mishandled bags, lower operational costs, enhanced on-time performance, and a more seamless, stress-free travel experience that boosts brand loyalty and customer satisfaction.