Airlines are under increasing pressure to enhance operational efficiency and passenger satisfaction, as baggage mishandling continues to be a costly and ongoing challenge—costing the industry over $2 billion each year. Wipro’s AI-Powered Baggage Handling Solution reimagines this vital process through a combination of agentic AI, augmented reality (AR), and sensor-driven intelligence.
A Look into the Baggage Handling Challenge:
36M+
Bags
Mishandled
$2B
Global
Baggage loss
6.9 Bags
Mishandled/
1Kpassengers
Source: SITA 2024. All data reflects annual global figures.
Our solution provides predictive risk scoring for every bag, allowing proactive interventions before issues occur. Whether it’s alerting handlers about high-risk bags due to last-minute gate changes or using AR glasses to verify routing accuracy in real time, the system empowers ground staff to act decisively and minimize errors. It also cross-references bag tags with live data to identify discrepancies and prioritizes late check-in baggage to ensure on-time departures.
Real-World Scenarios Solved by Our AI-Powered Baggage Handling Solution:
The outcome? Fewer mishandled bags, lower operational costs, enhanced on-time performance, and a more seamless, stress-free travel experience that boosts brand loyalty and customer satisfaction.
Contact Us
