Complimentary Gartner Research – Customer Experience to Customer Trust

Complimentary Gartner Research – “Market Trends: Evolving From Customer Experience to Customer Trust, CM BPO Through 2022”

In these are unprecedented times, customers are more valuable than ever. Businesses are focusing on customer satisfaction, adopting new technologies to improve user experience. To meet or even exceed expectations, organizations need to deliver customer success.

Basic customer support is no longer enough; customers’ needs, preferences, voices, opinions must become veritable points of reference as businesses consider new products, services, and operations. What are your customers’ the biggest stress points? Where do they need your attention the most? How can your offerings help them succeed?

To help in your search for answers, We have featured Gartner research on a comprehensive newsletter that delivers rich insights, research, case studies and compelling points of view on the New age CX.

The newsletter features:

Evolving from Customer Experience to Customer Trust: Gartner’s perspective on market trends and the evolution of customer management BPO through 2022
Transforming Customer Experience for Managed Services Business: From customer support to customer success with five pillars
Contact Center of the Future: Reimaging and redesigning the front lines of customer experience
Customer Story: How Wipro helped a global storage provider redefine customer experience

Gartner, Market Trends: Evolving From Customer Experience to Customer Trust, CM BPO Through 2022, T J Singh, 26 August 2019

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose

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