Complimentary Gartner Research – “Market Trends: Evolving From Customer Experience to Customer Trust, CM BPO Through 2022”

In these are unprecedented times, customers are more valuable than ever. Businesses are focusing on customer satisfaction, adopting new technologies to improve user experience. To meet or even exceed expectations, organizations need to deliver customer success. 

Basic customer support is no longer enough; customers’ needs, preferences, voices, opinions must become veritable points of reference as businesses consider new products, services, and operations. What are your customers’ the biggest stress points? Where do they need your attention the most? How can your offerings help them succeed?

To help in your search for answers, We have featured Gartner research on a comprehensive newsletter that delivers rich insights, research, case studies and compelling points of view on the New age CX.  

The newsletter features:

• Evolving from Customer Experience to Customer Trust: Gartner’s perspective on market trends and the evolution of customer management BPO through 2022
• Transforming Customer Experience for Managed Services Business: From customer support to customer success with five pillars
• Contact Center of the Future: Reimaging and redesigning the front lines of customer experience
• Customer Story: How Wipro helped a global storage provider redefine customer experience

Gartner, Market Trends: Evolving From Customer Experience to Customer Trust, CM BPO Through 2022, T J Singh, 26 August 2019

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