A common thread among today’s successful retailers is stores with fast, convenient, omni- channel services.
It sounds simple but a record number of stores failed in 2019 and many actually offered basic omni-channel services.
In this Targeted Research report, we examine the specific technologies and strategies needed to create smart omni-channel stores that match tech-savvy, time-crunched lifestyles of modern shoppers.
- Technology alone will not guarantee success with shoppers and produce stellar financial results in stores. For that, retailers must deliver three things: great service, effortless convenience, and outstanding value.
- Technology always matters, but stores won’t succeed without excellence in delivering these three core principles