Don’t just digitalize your service to customers, make it intelligent
Intelligent service management assistance is a robust, full-featured service management suite. It is simple, affordable and aided by virtual agents with artificial intelligence. It also seamlessly integrates with enterprise CRM and security. The solution leverages untapped sources of information, namely, the voice log of customer complaint calls to support centers and the maintenance records generated by the field service agents against those complaints. It then creates an Intelligent Database that can be searched in real time using AI techniques to retrieve the best possible answer to a new complaint.