In our final article, we cover the SAVE Framework’s E principle: Enterprise IT. By creating and IT environment that’s adaptable and robust, organizations can successfully deliver services their employees need to remain connected and productive, even amid crises.
IT service delivery has become even more critical as manufacturing companies strive to become agile and adapt more quickly to the changing market conditions. The COVID-19 pandemic has forced IT Service Delivery Models to change significantly, and CIOs are rethinking how to deliver IT while minimizing impact on business.
By utilizing these four streams, manufacturers can reimagine and redefine their enterprise IT functions without disrupting business:
Crowdsourcing involves utilizing resources outside of an enterprise to accomplish specific tasks. In the context of enterprise IT, crowdsourcing offers tangle benefits:
Crowdsourcing creates opportunity for new ways of working, enabling co-creation, collaboration, and open innovation. For enterprise IT, the current COVID-19 situation has created three scenarios that on-demand talent can resolve:
These scenarios are being addressed by crowdsourcing enterprise IT functions leveraging the Topcoder Crowdsourcing platform. Topcoder has 1.6 million designers, developers, data scientists, and quality assurance engineers, while also providing innovation at scale.
Iteration is key to application development, and app prototypes are ideal for vetting technology and design decisions, generating feedback, and refining requirements before developing production code. Topcoder can provide the platform to generate, evaluate, and test ideas quickly, which is the starting point of the prototyping methodology.
The crowd can be utilized for following IT deliverables:
1. Application Design and Development: Open source technologies application design and development process can be crowdsourced. The crowd uses design and development best practices to deliver industry-leading visual design concepts and high-quality application code.
2. Mobile & Desktop Web App Design & Development: These are fixed price and predefined ready-to-deploy, mobile-optimized web applications. Examples include high-fidelity app designs, clickable prototypes, and tested and installable application code for 15 screens and features.
3. Data Visualization & Dashboards: The Topcoder community can be utilized for the design and development of visualizations and dashboards on platforms like Qlik, Microsoft Power BI, Tableau, and Tibco Spotfire. The four-step approach shown below.
Today the employee experience within an organization is complex. Daily employee activities involve interacting with numerous applications, helpdesks, and mass communication – all with no personalization. Modern employees are accustomed to services that are as seamless as Amazon’s buying experience, as smart as Google’s search services, as easy as Airbnb’s booking experience, and as personal as Netflix’s recommendation system. However, today’s work from home situation has highlighted how lacking employee experiences truly are.
Enterprises should strive for a Connected Employee solution that is simple, intuitive, and intelligent.
Wipro’s Connected Employee is an employee experience platform that provides the following features:
Connected Employee helps users by:
According to a recent survey, 90% of organizations indicated that real-time communication is either mission-critical or very important to their workers’ ability to perform effectively. Remote Expert transforms how plant and field engineers and subject-matter-experts collaborate to get work done.
This specific area has seen minimal and limited investments, resulting in increased asset downtime. The current situation demands a new age solution to address engineer safety, increase productivity and effectiveness, and reduce operation costs.
Wipro’s Remote Expert solution is a collaborative tool providing these features:
Agile Delivery has emerged as the proven way to deliver digital transformation and respond to changing business needs. It consists of three main phases:
The Design Thinking phase focuses on researching, strategizing, and ideating to understand potential outcomes and approaches, ultimately arriving at the ideal goal. This stage creates a sense of the final attributes expected in the end product.
The Lean Start-up phase focuses on performing scenario analyses and testing prototypes to identify the best concept. This stage measures prototype concepts against the final expected product.
The Agile Development phase focuses on iterative prototype development. Once the prototype concept is finalized, work begins on the prototype development, and this undergoes multiple iterations to imbibe the feedback received from end-users.
The SAVE Framework Approach:
Wipro strategically partners with clients, helping them evaluated business and IT functions throughout their organization. Through this process, we’re able to collaboratively determine opportunities for enterprises to utilize new ways of working amid each of the four key categories:
As the next steps, enterprises must assess the maturity and agility of their IT Service Delivery. By partnering with Wipro to implement new ways of working, enterprises can achieve these improvements:
If you’re interested in learning more about the SAVE Framework and how you can optimize your manufacturing enterprise, check out the other three articles highlighting this special optimization approach. Or, if you have questions or would like to set up your obligation-free assessment, contact us today to begin.
GM & Head of Digital Sales, Digital Transformation
Passionate for results, Namit Bhargava brings innovative strategic perspective on Digital Transformation and Industry X.O themes for superior Customer Experience. Namit is a thought leader for CXO conversations for topics including digital strategy, transformation, new business models, and innovation.
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Senior Consultant, Digital Solutions
Savish Sadanandan is Senior Consultant focusing on bringing Digital Solutions across the Manufacturing Value Chain. Savish likes to analyze and understand the Client's pain points to identify linchpins which can drive Digital Transformation.
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