In this fireside chat series, Gillian Campbell, Vice President, Customer Experience and Enablement, GRO, HPI, is joined by Namrata Sharma, Vice President and Sector Head Hi‑Tech, Wipro, to explore how AI in sales operations is accelerating enterprise‑wide sales transformation. The conversation examines how organizations are moving away from manual, siloed processes toward intelligent, end‑to‑end operating models powered by Agentic AI.
A central theme of the discussion is the shift from an org‑chart mindset to a work‑chart approach, where autonomous AI agents orchestrate activities seamlessly across the revenue lifecycle. The leaders address persistent challenges such as legacy systems, fragmented data, and heavy manual intervention, and outline how AI‑driven workflows can fundamentally transform the quote‑to‑cash journey.
By combining agentic intelligence with human judgment, enterprises can drive stronger revenue assurance, faster sales cycles, improved forecasting accuracy, and greater operational resilience-while keeping people at the centre. The session concludes with a forward‑looking vision of a zero‑touch sales operations model that delivers a frictionless experience for sellers and customers alike.
Key Takeaways from the Agentic AI in Sales Operations
- How Agentic AI enables end‑to‑end sales operations transformation
- Reimagining quote‑to‑cash with autonomous, orchestrated workflows
- Moving from linear handoffs to predictive, impact‑driven execution
- Human‑centric automation that elevates roles and decision‑making
