Ambition
A global conglomerate headquartered in Switzerland aimed to modernize its enterprise-wide content management landscape to reduce operational inefficiencies and strengthen compliance. The organization faced multiple challenges - manual workflows that increased administrative overhead, inconsistent metadata and folder structures that hindered search accuracy, complex and outdated access controls, and limited lifecycle compliance capabilities. In addition, the absence of standardized integrations with external systems such as ERP and reporting tools created visibility gaps and slowed cross-functional operations.
To address these issues, the client sought a modern, scalable ECM platform that could streamline content processes, automate compliance, enhance data discoverability, and support seamless integration across business applications.
Action
Wipro implemented the Doxis Enterprise Content Management (ECM) platform to create a unified, future-ready system for storing, managing, and governing enterprise content. The engagement began with a complete overhaul of data structures, updating taxonomies and metadata models to improve search and retrieval capabilities, which were augmented by advanced search mechanisms.
To strengthen governance, Wipro configured granular role-based access controls and lifecycle-aware permission templates tailored to the client’s global business needs. Enhanced compliance features were introduced through automated retention schedules, audit logging, and lifecycle workflows such as SOP approvals and revalidations, ensuring alignment with internal and regulatory standards.
For seamless operations, the team delivered integration enhancements, including re‑use of existing file storage and REST‑based APIs for interoperability with ERP systems, reporting tools such as Power BI, and the client’s user management systems. User experience was further elevated through intuitive widgets and interfaces that simplified day-to-day content interactions.
