Ambition
A large, employee-owned UK retailer was evaluating a purchase of 2,500 devices for enterprise-wide deployment. HP Inc., a long-standing Wipro partner of 25 years, was well positioned for the deal when a competing vendor made a last-minute attempt to disrupt the bid. Recognizing that their existing partnership strength alone was not enough, HPI executives strategically leveraged the client’s ongoing Wipro IT services relationship. The HPI leadership team engaged Wipro senior leadership to actively reinforce the value proposition, strengthen executive alignment, and decisively counter the competitive threat.
Action
Wipro worked with HPI to create MPS, a transformational, end-to-end print management service that combines hardware, supplies, software, and proactive services. This covers the entire spectrum from device installation to ongoing management and optimization of the client’s entire print fleet. This solution offers a fully managed, secure, and efficient print solution that aligns with modern hybrid work dynamics. It also helps reduce operational burden, enhance print security, optimize costs, and support sustainability efforts.
The MPS system features these key capabilities:
- Proactive Fleet Monitoring and Management – continuous monitoring of print devices with automated toner/ink replacement; also triggers service before issues can develop
- Flexible Deployment and Billing – tailored hardware (either purchased or leased) fall under contract durations of one to five years, depending on the client’s needs; also enables flat-rate or pay-per-rate billing models for customized and scalable agility
- Advanced Security and Zero-Trust Defenses – uses embedded hardware protection, data encryption, print authentication through PIN or login credentials, and anti-malware to harden print environments
- Cloud and Digital Workflow Integration – seamless cloud printing, digital workflows, and hybrid workspace accessibility from any location or device
- Analytics and Reporting – real-time data on fleet usage, costs, security posture, and sustainability metrics to support continuous improvement
Ambitions Realized
The HPI/Wipro partnership was able to demonstrate significant benefits to the client and secured the
2500-device order. Among the benefits they were able to prove were:
- Cost Control and Predictability – system eliminated emergency supply orders and service surprises due to the transparency of usage-based or flat-rate billing models
- Improved Productivity and Uptime – proactive service and remote support showed improved workforce operation efficiency
- Robust Data Protection – system was secured against unauthorized access and document leaks, a vital requirement for compliance-heavy sectors like healthcare and finance
- Sustainability Focus – carbon-neutral printing and optimized resource usage supported the corporate environmental goals
- Scalable and Flexible Solutions – truly adaptable to diverse business needs for everyone from small teams to large enterprises, allowing for agile scaling and customization
