Ambition
A global banking leader aimed to elevate its digital customer experiences by shifting from a legacy platform to a modern, cloud‑hosted foundation. Operating across 27 markets, the bank needed a foundation that could keep pace with growth, meet rising customer expectations, and deliver consistent experiences across every region. Critical journeys like private banking, payments, onboarding, and open banking had to work seamlessly, at scale, everywhere.
But the legacy platform was holding the client back. It created bottlenecks, slowed down innovation, and made launching new digital experiences slower and riskier than the business could afford.
The vision was clear: a unified, future-ready digital platform that could reduce risk, strengthen governance, and give teams the speed and agility to go to market faster across every market they served.
Action
Wipro led a large-scale, multi-market transformation that enabled the bank to move to a modern, cloud-hosted AEM 6.5 platform with zero disruption to customer-facing services. The program successfully migrated 62 applications across 27 markets including key regions such as Hong Kong, Singapore, the UK, and Mexico, while maintaining operational continuity for business teams.
To future-proof the digital ecosystem, legacy applications were modernized and streamlined, ensuring they met the bank’s engineering, compliance, and experience standards. This created a more stable, scalable foundation capable of supporting high-growth digital journeys.
Wipro also strengthened the bank’s risk posture by embedding continuous security checks and validation into the delivery process, improving confidence and governance across global releases. Deployment operations were redesigned to improve delivery speed and efficiency, reducing release windows from 8-10 hours to under 3 hours, allowing markets to launch updates faster and more reliably.
Throughout the engagement, robust governance frameworks ensured alignment across business, IT, operations, and compliance stakeholders, enabling coordinated decision-making and a smooth transition to the new platform. This approach not only accelerated execution but also positioned the bank for sustained digital innovation.
Ambitions Realized
The program delivered strong business outcomes across cost, speed, and scale. Deployment and delivery effectiveness improved by up to 50%, technical debt was reduced by nearly 30%, and automation increased release speed and reliability across markets. It also supported a seamless rollout across the US, EMEA, and APAC regions with zero service disruption, helping the bank accelerate go-to-market while maintaining operational stability and unlocking USD 10 million in savings through legacy server decommissioning. With a modern digital foundation in place, the organization can now launch experiences faster, improve operational efficiency, and scale growth across global markets.
