Consumers are becoming less and less loyal to brands and retailers. In order to delight customers and boost loyalty, it is essential to deliver seamless omnichannel experiences from browsing to order capture to fulfilment.
As retailers manage a complicated balance of in-store, online and omni-channel initiatives (such as Buy Online Pickup In Store, curbside pickup, etc.), they need a powerful order management system (OMS) that can keep up with the pace of change.
Advanced order management, in other words, is now a key component of a positive customer experience. Poor and outdated order management, on the other hand, will lead directly to customer attrition – especially if inventory data is inaccurate, extending false promises and incorrect ETAs to customers.
In this new environment, choosing an order management system is a profoundly strategic decision. Yet with so many options available on the market, selecting the best OMS can be a daunting task.
In response, Wipro and Kibo have teamed up to clarify the OMS landscape. Download our comprehensive guide to learn how you can identify the right OMS for your own enterprise.
Download the guide