Redefine customer interaction and raise outcomes across channels and touchpoints
Customer expectations are growing. And in a crowded marketplace, customer interaction can become a competitive differentiator. By leveraging Wipro’s partnership with Five9, an industry-leading provider of cloud contact center solutions, your organization can deliver fast, personalized, and problem-solving-focused interactions with your customer.
The Five9 Intelligent Cloud Contact Center uses analytics and practical AI to power top-grade digital engagement that surpasses your customer’s expectations. Additionally, the solution enables a superior workflow to improve the agent experience. And, as studies have repeatedly shown, efficient and happy employees make happy customers.
Wipro brings its digital operations, cloud infrastructure, and application development and integration capabilities to offer Cloud Contact Center as a Service (CCaaS) and BPO as a Service (BPaaS) as part of this partnership.
With this your organization can expect a secure, compliant, scalable, and human-centered platform that elevates customer experience, delivers tangible business results, enhances customer trust, and strengthen your brand.