Client: A top global petrochemicals company
Services: Makes and supplies a whole range of petrochemical products that includes chemical solvents, polymers, lower olefins, ethylene glycols, etc., for industrial customers
Geographies: Presence in over 50 countries, with innovation hubs in five key geographies-the US, Europe, the Middle East, South East Asia and North East Asia
The petrochemicals major, which had a truck terminal at an industrial area in the eastern province of Saudi Arabia, was facing terminal management and dispatch management issues. They did not have the technology to track real-time entry and exit of trucks, throwing their traffic management completely out of gear. The duty guards would make manual entries and these manual records were then transferred to the field operation dispatch managers. In addition, human fatigue, resultant errors and guards’ break time took the truck cycle time up.
The terminal, which supported a daily fleet of over 120 trucks that carried shipments to the industrial area, was in urgent need of a Dispatch Management System (DMS) that would provide controlled and monitored dispatches. The aim was to reduce truck cycle time, keep a track of parked trucks and their linked shipments details on a single screen, and bring down notification drafting time sans manual errors.