Dubai, UAE - March 14, 2013:
Wipro Infotech, the India and Middle East IT Business unit of Wipro Ltd today announced that it has won a 3 year strategic Managed services contract from Emirates NBD to deliver end to end service transition and transformational services to maintain their IT systems through a managed service framework. This includes comprehensive help desk and field support services. It will make the processes more streamlined thereby allowing the bank to offer better services to their end customer. Emirates NBD is a banking group and a market leader across core business lines. It is the leading retail banking franchise in the UAE and is also a major player in the corporate banking arena.
Wipro will support both physically and remotely all Emirates NBD's offices in the Middle East and many of its international offices through a remote support model. Wipro will also maintain and manage more than 8000 assets of the organisation with a pool of dedicated people and managed services tool.
Wipro will be using a centralised Incident Management Service desk and will provide first level application support services along with end user support services. Clustered Onsite and On call desk support services will be provided by trained professionals using tools aligned to international industry standards. As a part of this initiative 30 Emirates NBD employees will be transitioned into Wipro through a seamless process.
High quality service provided by a dedicated team will help Emirates NBD increase responsiveness and hence improve business performances. This automation will also help Emirates NBD reduce cost of operations and thereby enhance overall productivity and profitability.
Middle East is a focus market for Wipro and managed services is one the offerings which has been adopted by clients across segments. Wipro was recently honoured with Frost & Sullivan's Product Leadership Award in the Middle East Managed Services Market for demonstrating excellence in the managed services products segment, by offering high performance, high detection, and rapid response solutions.
Mukund Seetharaman, General Manager & Business Head- Gulf, Wipro said, "This is a very strategic engagement for us in the region and we are excited at this opportunity to be a partner to ENBD. We are confident of enabling ENBD to achieve their objective of adopting global best practices for higher productivity and providing better services to their end customers."
Ali Sajwani, CIO of Emirates NBD said, "Banking is a dynamic sector and technology contributes to competitive advantage. Emirates NBD is focused on a transformation program aimed at improving IT effectiveness and efficiency. Wipro with its global expertise and capabilities in the Banking sector is a perfect partner of choice and we are confident this partnership will enhance service levels on core IT activities, improve delivery time of projects and most importantly focus on delivering initiatives aligned with the Bank's strategic direction.
About Emirates NBD
Emirates NBD (DFM: Emirates NBD) is a leading bank in the region. Emirates NBD has a leading retail banking franchise in the UAE, with 168 branches and over 780 ATMs and SDMs. It is a major player in the UAE corporate banking arena, and has strong Islamic banking, investment banking, private banking, asset management and brokerage operations. The bank has operations in the UAE, the Kingdom of Saudi Arabia, Qatar, Singapore, the United Kingdom and Jersey (Channel Islands), and representative offices in India and Iran. For more information, please visit: www.emiratesnbd.com
About Wipro Infotech
Wipro Infotech, a division of Wipro Limited, provides enterprise customers with high value Information Technology Products, Software Services, Solutions and Consulting Services in India and the Middle East. Headquartered at Bangalore, Wipro Infotech serves customers in India through a network of 22 offices and 170 service locations across the country. It also has regional offices across the Middle East serving the region.
About Wipro Limited (NYSE: WIT)
Wipro provides comprehensive IT solutions and services, including systems integration, Information Systems outsourcing, IT enabled services, package implementation, software application development and maintenance, and research and development services to corporations globally. Wipro Limited is the first PCMM Level 5 and SEI CMM Level 5 certified IT Services Company globally. Wipro also has a strong presence in niche market segments of Infrastructure Engineering and Consumer Products & Lighting. For more information, please visit our websites at www.wipro.com.
Contact:
India:
Purnima Burman
Wipro Infotech
purnima.burman@wipro.com
Forward-looking and Cautionary Statements
The forward-looking statements contained herein represent Wipro's beliefs regarding future events, many of which are by their nature, inherently uncertain and outside Wipro's control. Such statements include, but are not limited to, statements regarding Wipro's growth prospects, its future financial operating results, and its plans, expectations and intentions. Wipro cautions readers that the forward-looking statements contained herein are subject to risks and uncertainties that could cause actual results to differ materially from the results anticipated by such statements. Such risks and uncertainties include, but are not limited to, risks and uncertainties regarding fluctuations in our earnings, revenue and profits, our ability to generate and manage growth, intense competition in IT services, our ability to maintain our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which we make strategic investments, withdrawal of fiscal governmental incentives, political instability, war, legal restrictions on raising capital or acquiring companies outside India, unauthorized use of our intellectual property, and general economic conditions affecting our business and industry. Additional risks that could affect our future operating results are more fully described in our filings with the United States Securities and Exchange Commission, including, but not limited to, Annual Reports on Form 20-F. These filings are available at www.sec.gov. We may, from time to time, make additional written and oral forward-looking statements, including statements contained in the company's filings with the Securities and Exchange Commission and our reports to shareholders. We do not undertake to update any forward-looking statement that may be made from time to time by us or on our behalf.
