Bangalore, India - May 28, 2010: Wipro Infotech, the India and Middle East IT Business of Wipro Ltd and a leading provider of IT and business transformation services today announced that its eHelpline tool has been certified by Pink Elephant, the world’s leading consulting and training provider in the IT Infrastructure Library (ITIL) best practices framework. eHelpline version 3.0 becomes the first ITSM tool from the Asia-Pacific region to be successfully assessed for PINK Verify 3.1 for the 3 key processes Incident Management(IM), Problem Management (PM) and Change Management (CM) by the Pink Elephant corporation for its adherence to ITIL V3 standards, capabilities for its automation and documentation standards. eHelpline has also been successfully assessed for the Bronze level OGC SWIRL (Office of government of Commerce U.K) Certificate by APM Group. It is also among the first 5 ITSM products that are currently certified on the latest PINK Verify 3.1 toolset.
Pink Elephant is recognized as an ITIL Licensed Software Assessor, by the APM group. With its decade-plus track record of independent tool assessment experience, PinkVerify is the most mature and rigorous tool certification program in the world that objectively assesses a software tool’s enabling applications against the definitions and workflow requirements of the following ITSM processes.
Pink Certification for eHelpline 3.0 means the tool is in compliance with all the ITIL V3 norms, methodologies and recommendations. eHelpline has also been assessed for capabilities on automation and user documentation for getting certified on OGC Swirl an ITIL body. With this prestigious certification, eHelpline 3.0 would be positioned along with the leading ITSM tools in the market. “Over 150 customers are serviced by Wipro’s homegrown eHelpline tool. This is indeed an important milestone for us and reiterates our commitment to provide our customers IT best practices that are recognized globally,” said Mr. Ramkumar Balasubramanian, General Manager - Practice & Business Development, Manage IT, Wipro Infotech.
About Wipro’s eHelpline
For managing services, a single system to support all processes and manage the business services with the underlying infrastructure upon which an organization depends is required. eHelpline is one such product which is an integrated ITSM solution offered as a suite of service management applications. It specializes in providing workflow automation and seamless integration to service desk applications across key ITIL processes resulting in rapid organizational adoption and process efficiency.
eHelpline has extensive features that include registering, classifying & prioritizing incidents, problems, request for changes, request fulfillment records etc. It also has other options like scheduling, escalation, knowledge management and service level management with performance measurements through extensive reporting supported by ability to conduct c-sat surveys, and also manage human resource availability through attendance module. Auto call assignment and auto call escalation to the next level is a key feature that can contribute to cost reduction. Automated template driven workflow management allows analysts to effectively use the application the way they want to. Knowledge base provides an increase in the number of first time fixes.
The eHelpline tool has modules on Incident Management, Problem Management, Request fulfillment, Change Management, Service Asset and Configuration Management, Knowledge Management etc.
About Wipro Infotech
Wipro Infotech, a division of the US $6.03 billion Wipro Limited, provides enterprise customers with high value Information Technology Products, Software Services, Solutions and Consulting Services in India and the Middle East. Headquartered at Bangalore, Wipro Infotech serves customers in India through a network of 22 offices and 170 service locations across the country. It also has regional offices across the Middle East serving the region.
About Wipro Ltd
Wipro Limited provides comprehensive IT solutions and services, including systems integration, information systems outsourcing, IT enabled services, package implementation, software application development and maintenance, and research and development services to corporations globally. Wipro Limited is the first PCMM Level 5 and SEI CMM Level 5 certified IT Services Company globally. In the Indian market, Wipro is a leader in providing IT solutions and services for the corporate segment in India offering system integration, network integration, software solutions and IT services. In the Asia Pacific and Middle East markets, Wipro provides IT solutions and services for global corporations. Wipro also has profitable presence in niche market segments of consumer products and lighting. Wipro's ADSs are listed on the New York Stock Exchange, and its equity shares are listed in India on the Stock Exchange - Mumbai, and the National Stock Exchange.
For more information, please visit our websites at www.wipro.com, http://www.wiprocorporate.com/, and http://www.wipro.in/.
Wipro's forward looking and cautionary statements
Certain statements in this release concerning our future growth prospects and our ability to successfully complete and integrate potential acquisitions are forward looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding our ability to integrate and manage acquired IT professionals, our ability to integrate acquired assets in a cost effective and timely manner, fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, liability for damages on our service contracts, the success of the companies in which Wipro has made strategic investments, withdrawal of fiscal governmental incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, unauthorized use of our intellectual property and general economic conditions affecting our industry. Additional risks that could affect our future operating results are more fully described in our filings with the United States Securities and Exchange Commission. These filings are available at http://www.sec.gov/. Wipro may, from time to time, make additional written and oral forward looking statements, including statements contained in the company's filings with the Securities and Exchange Commission and our reports to shareholders. Wipro does not undertake to update any forward-looking statement that may be made from time to time by or on behalf of the company.
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