Stockholm, Sweden and Bangalore, India - May 4, 2015:
Wipro Ltd. (NYSE:WIT) a leading global information technology, consulting and business process services company, today announced that it has been ranked among the top service providers in the '2015 Nordic IT Outsourcing Study', an annual study on IT outsourcing and IT service providers'; performance in Nordic region, conducted by Whitelane Research and PA Consulting group. Wipro received an overall customer satisfaction score of 80% from its customers in Sweden, which was significantly higher than the average score (72%) for other service providers.
Over 320 CXOs from the top IT spending organisations in Denmark, Finland, Norway and Sweden evaluated over 1000 unique IT outsourcing contracts through an online survey questionnaire for the 'Nordic IT Outsourcing Study'.
In the Nordic region, Wipro is positioned well above industry average on several Key Performance Indices (KPIs), as per the study. For instance, the company's performance is better than most of its competitors in terms of account management, proactivity and flexibility. The company was ranked second best in the category of 'Flexibility' in the Nordic region, with a customer satisfaction score of 83%, higher than the average score of 66% for other companies in the region. Wipro was also ranked second for being a 'Proactive' service provider in the Nordic region. From an 'Account Management' perspective, Wipro was ranked number three in the Nordic region, with a customer satisfaction score of 83%
"We can only grow when our clients are satisfied and can see a real positive impact on their business through working with us. We continue to invest in what is important for us- our people, operational excellence and innovation, all of which benefit our clients", said Carl-Henrik Hallström, Head of the Nordic region, Wipro Ltd. He added, "Being positioned at number two in Sweden shows that we have come a long way in the region and we will continue to strive to achieve the same in all the Nordic countries."
"Wipro has steadily moved to the top in the Swedish survey and now, their ambition is to get similar results in other Nordic countries", said Jef Loos, Head Sourcing Europe at Whitelane Research and responsible for the survey.
One of Wipro's customers, a leading project development and construction group, Skanska spoke about its association with Wipro. "We have worked with Wipro for about a year and we really appreciate their delivery model", said Pekka Mutikainen, Head of Unit Nordic/Global Applications, Skanska IT Nordic Sweden AB. He added, "The fact that Wipro is one of the few global players that understood our need for a global delivery model coupled with a local customised interface, was the reason we chose them."
The Nordic region has been a key market for Wipro since 1999, when we started our engineering and product R&D collaboration with two of the world's largest telecom equipment manufacturers and set up our first sales office in 2006. Today, Wipro has a strong foothold in the market through its multiple offices in Nordic countries, localized teams and engagements with some of the top customers in the region, across Manufacturing, Energy, Natural Resources & Utilities, Telecom and Retail sectors.
About Wipro Ltd.
Wipro Ltd. (NYSE:WIT) is a leading information technology, consulting and business process services company that delivers solutions to enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360-degree view of "Business through Technology" - helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner's approach to delivering innovation, and an organization-wide commitment to sustainability, Wipro has a workforce of over 150,000, serving clients in 175+ cities across 6 continents. For more information, please visit www.wipro.com
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Forward-looking and Cautionary Statements
Certain statements in this release concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in our earnings, revenue and profits, our ability to generate and manage growth, intense competition in IT services, our ability to maintain our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which we make strategic investments, withdrawal of fiscal governmental incentives, political instability, war, legal restrictions on raising capital or acquiring companies outside India, unauthorized use of our intellectual property, and general economic conditions affecting our business and industry. Additional risks that could affect our future operating results are more fully described in our filings with the United States Securities and Exchange Commission. These filings are available at www.sec.gov. We may, from time to time, make additional written and oral forward-looking statements, including statements contained in the company's filings with the Securities and Exchange Commission and our reports to shareholders. We do not undertake to update any forward-looking statement that may be made from time to time by us or on our behalf.