Bangalore, India - December 1, 2010:
Equaterra’s 2010 UK IT Service Provider Study Ranks Wipro #1 in Client Satisfaction, Applications Management, Infrastructure Management, Price and Governance.
Wipro Technologies, the Global Consulting, System Integration and Outsourcing business of Wipro Limited (NYSE:WIT), today announced that Equaterra, independent sourcing advisors in more than 60 countries, shows Wipro as a leader for client satisfaction in its detailed UK IT service provider performance study. This annual report, recognised today as the most extensive and representative 'perception study' on the issues of Information and Communication Technology (ICT) sourcing, evaluated more than 650 outsourcing contracts held by over 220 of the UK’s top IT spending organisations. The study evaluated 25 service providers on the basis of responses from the CIO, CFO of the client organisations.
Wipro achieved 80% client satisfaction level amongst those surveyed, an 8% increase y-o-y, moving from 8th position last year to 1st place in 12 months. In addition, Wipro also ranked 1st on Pricing and Governance and also achieved Top 3 status for Quality, Flexibility, Relationship Management and Client Referrals.
“We are delighted by the results of this important UK market study” says Jeff Heenan Jalil, Head of Europe, Wipro Technologies. “We appreciate the recognition our clients have awarded us. We will continue to increase our investment in our people, building our industry capabilities and in expanding our footprint into new geographies. These results clearly demonstrate how an empowered team, with strong end-user engagement, can make a difference within what remain tough economic conditions.”
The study also confirmed Wipro’s strategic position in the UK market, with a 72% score on the strategic relationship KPI highlighting Wipro’s long-term commitment to the client relationship and end-user business objectives. Wipro’s No.1 ranking for pricing and governance sets the foundation for Wipro to deliver more quickly the benefits of an adaptable enterprise sourcing platform. The IT major’s continued investment in consulting and technology services has also been awarded with #1 satisfaction ranking in Infrastructure Management.
With 35 offices and 20 delivery centres spanning both Western and Eastern Europe, Wipro provides consulting, System Integration and outsourcing services to a broad client-base across multiple industries.
EquaTerra sourcing advisors help clients achieve sustainable value in their IT and business processes. Our advisors average more than 20 years of industry experience and have supported over 2000 transformation and outsourcing projects across more than 60 countries. Located throughout North America, Europe and Asia Pacific, we have deep functional knowledge in Finance and Accounting, HR, IT, Procurement and other critical business processes. EquaTerra helps clients achieve significant cost savings and process improvement with internal transformation, shared services and outsourcing solutions.
About Wipro Technologies
Wipro Technologies, a division of Wipro Limited (NYSE:WIT) is the first PCMM Level 5 and SEI CMM Level 5 certified global IT services organization. Wipro Technologies was recently assessed at Level 5 for CMMI V 1.2 across offshore and onsite development centers. Wipro is one of the largest product engineering and support service providers worldwide. Wipro provides comprehensive research and development services, IT solutions and services, including systems integration, information systems outsourcing, package implementation, software application management, and datacenter managed services to corporations globally. In the Indian market, Wipro is a leader in providing IT solutions and services for the corporate segment in India, offering system integration, network integration, software solutions and IT services.
Wipro also has a strong presence in niche market segments of consumer products and lighting. In the Asia-Pacific and Middle East markets, Wipro provides IT solutions and services for global corporations. Wipro's ADS' are listed on the New York Stock Exchange, and its equity shares are listed in India on the Stock Exchange - Mumbai, and the National Stock Exchange.
For more information, please visit our website at www.wipro.com
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Forward-looking and Cautionary Statements
Certain statements in this release concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in our earnings, revenue and profits, our ability to generate and manage growth, intense competition in IT services, our ability to maintain our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which we make strategic investments, withdrawal of fiscal governmental incentives, political instability, war, legal restrictions on raising capital or acquiring companies outside India, unauthorized use of our intellectual property, and general economic conditions affecting our business and industry. Additional risks that could affect our future operating results are more fully described in our filings with the United States Securities and Exchange Commission. These filings are available at www.sec.gov. We may, from time to time, make additional written and oral forward-looking statements, including statements contained in the company’s filings with the Securities and Exchange Commission and our reports to shareholders. We do not undertake to update any forward-looking statement that may be made from time to time by us or on our behalf.