Medical devices companies, aware of the challenges posed by regulations, address their Post Market Surveillance (PMS) needs using Wipro’s expertise. The service provides predictive models for complaints and adverse events, assisting clients in delivering better end-user experience and improved patient outcomes. Our PMS comprises of:
- Outreach Management that creates a training program to increase market penetration
- Product Complaint Management for global 24X7 complaints registration and investigation
- Remote Patient Monitoring and Care Management capabilities for clinicians and nurses with contact center for patient assistance
In addition, we provide device tracking and medical information fulfillment services along with support for device recalls. The focus of PMS is to drive down cost by leveraging our extensive experience in outsourcing and process standardization.