Adopt process innovation and digital solutions to enhance customer experience
Insurance providers are adopting innovative offerings to connect with customer’s buying and servicing journeys in entirely new ways across non-traditional, insights driven, social and digital touchpoints. Wipro’s Insurance Customer Experience service helps clients cater to the increasing demand of personalized products and services and leverage the buyer behavior analysis for customer onboarding. The offerings include:
- Digital Customer Experience Management that provides a connected customer experience across channels, devices and domains
- Next Generation Customer Experience that combines the latest technology and business tools to create outstanding experiences and improves service levels.
- Agency Portal that empowers agents with a consolidated view of business critical information related to sales, service, campaigns, social and training.
