Combine IoT, data, analytics, AI, and Digital Twin to create the airport of the future that increases operational efficiency while improving passenger experience
IoT is transforming the operations of every business, including airports. The new generation of airports uses sophisticated digital and IoT systems to plan and execute operations, support operations teams, and efficiently manage the flow of passengers.
Wipro’s Smart i-Airport solution hosts independent airport systems for airlines, passenger queuing, baggage management, ground fleet management, dwell time analysis, IT/OT management, utilities, building management, asset management, etc. In addition, the platform can integrate applications for current and future requirements while its Central Command Center provides process KPIs and visualization for intelligent real-time decision-making.
The platform includes the following key capabilities:
Virtual Queue Management System ensures passengers can join queues remotely (via a QR code or a link), monitors queue status, and dynamically manages them (counter and queue number allocation) using predictive analytics based on customer profiles, travel schedules, and customer standard classifications. The system can be integrated with FIDS, employee resource management, and Airline Operations Control Center. Airports using the system can easily integrate it with advertising solutions that improve revenue and with email and SMS gateways for passenger alerts and notifications. The benefits of the Virtual Queue Management System include the following: