Remote Support for Connected Field Services | Digital Field Services

Utilize Intel® vPro for increasing the effectiveness of remote field services

While traditional remote services are crucial for providing support to remote workers, there are still issues where traditional remote support still doesn’t work, e.g. fixing BYOD issues, device driver corruption issues, or OS corruption issues. Wipro’s LiVE Workspace™ Digital Field Services (DFS) provides augmented out-of-band remote support for your remote workforce by utilizing the inbuilt functionality available on Intel® vPro chipsets that are available in 80% of the enterprise estate. The service provides your remote support teams with the ability to manage issues that they traditionally could not, such as OS corruption, device driver corruption and the famous blue-screen-of-death, thereby increasing end user productivity, user satisfaction and reducing the pressure on both your field services as well as your remote support groups.

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