IoT in hospitality is not seen just as a supporting technology any more. It is becoming mainstream in enhancing hotel businesses by inculcating safety and improving overall business operations.
Major pillars for any hospitality business are customer experience, operational efficiency, and health and safety. Health and safety is emerging as the #1 trend as people adjust to life with the Coronavirus and hotels consider health of their customers the utmost priority. During this pandemic, hotels have started to reimagine the processes and are adopting new technologies to provide a safer environment to their guests.
Some of the IoT and analytics-based safety initiatives include
The IoT advantage in the hospitality industry
Apart from health and safety, IoT is also changing the way products and services deliver value and redefining the guest experience by providing self-check-ins, personalized recommendations, and solving real-time queries in no time.
IoT is enabling reduction in operational expenses and improvement in staff efficiency by providing smarter facilities, which includes smart bin monitoring, smart parking, and smart restrooms and utilities management. It even enables tracking of worker staff efficiency.
Integrated energy management, which includes smart lighting, intelligent HVAC controls, and smart equipment with health monitoring and predictive maintenance capabilities along with usage analytics and insights, helps tackle the issue of huge energy consumption.
Reimagining customer experience with IoT
Besides providing customer experience through faster reservations, and quicker check-in-check-outs, personalized services and better room experience are equally important.
Customer experience is being enhanced through IoT by enabling multiple use cases such as
Figure 1: Customer journey inside a smart hotel
With the tremendous benefits of IoT, big hotels are lowering their labor costs while redefining guest satisfaction in an entirely new way. Making a guest feel safe and special is the biggest achievement in the hospitality sector.
Interested in knowing more about how IoT can help transform your business to meet the new requirements in the new normal? Want to know how we can help empower you for a resilient future?
Pre Sales Consultant and SME - IoT, Cloud & Infrastructure Services, Wipro
Tanuj plays a key role in consulting for IoT in the US and APAC Geos. He has expertise across multiple industries including Retail, and Oil & Gas. You can reach Tanuj at firstname.lastname@example.org