Designing IT operations to deliver incremental business outcome improvements
December | 2020
And using the state of current maturity to “redesign operations” that can provide a “singular quality of service”. This redesigned operational framework known as Managed Integration Services Framework will use several techniques from structured data analytics to textual analytics, from several different sources, like ticket data, application support data, QA and
Testing data, architecture documents to derive the “AS IS ISM (integrated services maturity) of the environment”. Some of the areas to look for would be:
The gaps in the above areas, combined with the organizational change appetite are then used to define a set of “Integrated transformation programs” combined with an application or business unit specific approach for incremental business service outcomes defined at the beginning, through structured as well as simultaneous changes in the machine, method, and model. This is illustrated in the diagram below.
Murthy Malapaka
CTO
Cloud and Infrastructure Services, North Americas
Murthy Malapaka is CTO of Cloud and Infrastructure Services, North America, at Wipro Ltd. Malapaka has nearly three decades of experience in the technology space and has held various technology leadership positions across application and infrastructure architecture domains, specializing in service availability and reliability. In his current role, Malapaka helps enterprises digitally re-architect their operations to run on multi-cloud IT environments
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