Evolving and driving business values and outcomes need synergies across businesses and the application-infrastructure layers. These synergies need to manifest across both the strategy and operations phases. Defining the expected business value helps determine the proper business outcomes for the organization. These business outcomes then translate into organization-wide metrics that track and measure the outcomes and position them for success.
The metrics / key performance indicators (KPIs) that are thus created are more aligned to the business and help measure vital factors impacting the business. It is important to note that metrics are not outputs and are only a means to an end. The validity of the metrics is vital, and they must be made actionable, leveraging the adaptive governance maturity assessment.
Adaptive governance maturity assessment
The adaptive governance maturity assessment helps drive the metrics into action. Across the entire cloud organization, through a series of contextualized questionnaire responses, the maturity of the organization is classified into the following maturity levels:
- Aligned – Early-stage readiness and alignment with Cloud
- Optimized – Optimized governance model with guidelines and policies
- Integrated – Integrated with the multi-functional, Cloud-focused departments
- Enterprise – Scalable Cloud delivery across the organization
- Ecosystem – Ecosystem-aware organization with well defined, relevant business objectives and outcomes
Each level determines a step toward keeping up with and ahead of changes. As the organization’s maturity improves, it becomes more adept at navigating the change. The first two levels – Aligned and Optimized – constitute a discrete governance maturity for the organization, where it is competent to tackle standard scoped deliveries. The next three levels – Integrated, Enterprise, and Ecosystem – bring in the adaptive color to the organization to scale and grow with the Cloud. The Cloud Center of Excellence is typically in a nascent/rudimentary stage during the Aligned and Optimized governance levels.
The measurement model also includes tool-led insights and qualitative assessments through comprehensive questions and ratings to deliver scorecards that check for hits and misses. Ratings and predictive analytics help tune the metrics from the bottom up. The operating and assessment models help the organization scale seamlessly between discrete and adaptive governance and encourage further steps to tune and redefine the Cloud charter when needed.
Measurement to action
Through the metrics-based assessment, there is a clear baseline indicating where the organization stands, and the recommended actions are based on the measurement-to-action principles:
- Minimize - Helps organizations minimize or restrict certain functions and procedures that are not suited for a scaled Cloud transformation. This could be around siloed shadow IT, legacy delivery, and planning based on older delivery models.
- Optimize - Helps manage and optimize the current state of the delivery. This could be in managing a hybrid on-premise and cloud ecosystem to ensure that regulated and critical legacy environments and systems still have a home and customers can be served without interruption.
- Expand - Helps further expand the approach/idea/function in alignment with the business vision and in search of optimum outcomes. This could mean moving to a multi-Cloud environment across the organization to ensure that each hyperscaler’s strengths are brought together for maximum efficiencies.
Delivering the actions
The Cloud Center of Excellence owns the actions prescribed by the maturity assessment model. The group orchestrates the actions through its core and extended functions across the business and tech realms. These could be around a Cloud cost optimization exercise from the cost and economics function, driving business ideation to tech translation through the enterprise architecture group, or moving batches of mission-critical workloads to the Cloud by the migration and transformation office.
Scaling Cloud adoption with the adaptive governance framework
Scalable Cloud delivery is understandably a huge mountain to climb. However, with adaptive governance by its side, a CCoE can help align and refine its Cloud vision and implement an agile strategy that achieves optimum business outcomes. It is essential to keep the governance function always staffed and not look at it like a SWAT team in a crisis. Retaining an active focus on integrating objectives, metrics, and actions brings a higher chance of success in Cloud transformations.
- Analytics, Business Intelligence and BI – What’s the difference? bigdataframework.org