Enhanced after‑sales IT delivery through a strengthened team and achieving high transfer readiness within 24 months.
Challenge
A global commercial‑vehicle manufacturer operating in 17 countries needed to strengthen its After‑Sales IT capability. They required a young, scalable talent pool but faced challenges in sourcing, onboarding, and developing a high‑performing workforce aligned to their global standards.
Ambition
To build and operate a 100‑member Young Professionals team dedicated to the After‑Sales IT business area, with a structured development model ensuring consistent capability uplift and long‑term stability.
Action
Wipro set up a 100‑member Young Professionals team in Bengaluru, embedding a structured mentorship and on‑the‑job development program. This included systematic onboarding, skills training, and continuous grooming to align talent with the client’s operational needs and global processes.
Ambitions Realized
- Team now contributes to project delivery across after‑sales lead generation, enquiry management, business initiation, service execution, and CRM.
- Up to 60% of the team enabled for transfer after 24 months.
- Contract currently in the Operate phase, with transfer scheduled for 2027.
