Delivered $55M in cost savings, 46% cost reduction, and 81 bots powering 18,000 daily transactions.
Challenge
A global investment bank with $48.6B revenue, 110,000+ employees, and presence in 50+ countries sought rapid expansion in Hyderabad and Pune but had limited prior operating experience in these locations. A fragmented vendor landscape and long 18+ month lead times to set up a captive in India posed significant operational and scalability constraints.
Ambition
To accelerate India expansion through a partner‑driven BOT model, consolidate vendors, ensure regulatory‑aligned operations, and rapidly deploy large‑scale teams while improving efficiency, governance, and digital operations.
Action
Wipro deployed a Build-Operate-Transform-Transfer (BOTT) hybrid model, integrating its HR, facilities, IP, and delivery capabilities with client owned operations.
- Mobilized a large scale workforce in Hyderabad across consulting, operations, analytics, and leadership roles under a five year engagement with strong BCP and risk compliance alignment.
- Consolidated processes and workflows across continents, embedding robotics, AI, and operations visualization tools to modernize and streamline service delivery.
- Established a full service GCC in Pune, providing recruitment, HR, F&A, payroll, compliance, infra management, and SEZ clearances through a flexible service catalog based model.
Ambitions Realized
- 55M USD in cost savings/avoidance
- 46% cost reduction through transformation
- 81 bots delivering 18,000 transactions daily
- 80% improvement across key risk indicators
- Optimized resources, reduced redundancies, and improved cross‑departmental coordination for sustained operational efficiency
