About TrustCon

TrustCon is one of the leading global forums dedicated to Trust & Safety, bringing together platform leaders, policymakers, researchers, practitioners, and wellbeing experts to address the evolving challenges of online safety.

The event serves as a platform for sharing research, operational best practices, and innovative approaches that help create safer digital experiences while supporting the people behind Trust & Safety operations.

Wipro at TrustCon

Wipro is proud to participate in TrustCon 2026, contributing to critical industry conversations on moderator wellbeing, resilience, and evidence-based approaches to supporting Trust & Safety teams.

The future of digital trust depends on the wellbeing of the people who protect it. As Trust & Safety teams navigate increasingly complex and emotionally demanding content environments, organizations are looking for more proactive and measurable approaches to workforce resilience.

At TrustCon 2026, Wipro will showcase how wellbeing science, workforce intelligence, and AI can be brought together to strengthen moderator wellbeing and support more sustainable Trust & Safety operations.

Through WeRe E.D.G.E., Wipro has developed a framework that helps organizations proactively identify risk, strengthen moderator resilience, and build healthier support systems across Trust & Safety programs. Backed by 100,000+ wellbeing data points and 15,000+ psychological profiles, the framework enables organizations to translate wellbeing insights into measurable business outcomes.

Our featured sessions will explore how data-driven interventions, clinical research, and structured peer-support models can help organizations create more resilient workforces while improving operational effectiveness and long-term sustainability.

Wipro Leaders at TrustCon 2026

Prateek Khetan

General Manager and Practice Head, Trust & Safety, BPS, Wipro

John Ray

Vice President, Business Development, New Age Tech, Wipro

Dr. Aparna Samuel Balasundaram

Global Head of Wellbeing, Resilience & I&B, BPS, Wipro

Jayshree Sarda

Global Program Manager, Resilience & I&B, BPS, Wipro

Featured Sessions

1. Five Minutes That Matter: Clinical Risk Mitigation and Tangible Wellbeing ROI

Date: July 20, 2026
Time: 4:35 PM – 5:00 PM PT
Venue: Bayview A

Speaker: Dr. Aparna Samuel Balasundaram, Global Head of Wellbeing, Resilience & I&B, BPS, Wipro

Session Brief: Learn how a research-backed microbreak intervention helped improve moderator wellbeing while delivering measurable operational value. This session shares practical lessons on transforming wellbeing from a support initiative into a strategic lever for workforce resilience, productivity and long-term operational sustainability.

2. From Risk Screening to Peer Support: Amigo Circle, a Stigma-Sensitive, Data-Informed Model for Trust & Safety Moderators

Date: Tuesday, July 21, 2026
Time: 1:30 PM – 1:55 PM PT
Venue: Bayview A

Speaker: Dr. Aparna Samuel Balasundaram, Global Head of Wellbeing, Resilience & I&B, BPS, Wipro

Session Brief: Discover how Wipro translated wellbeing data into meaningful action through Amigo Circle, a structured peer-support framework designed for Trust & Safety professionals. The session highlights how organizations can proactively identify risk, strengthen support networks and build a more resilient moderation workforce without compromising psychological safety.

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