Imagine being able to solve any problem your business faces. Join us at Knowledge 2021, ServiceNow’s annual user and training event, to see the transformational power of workflows!
Wipro is a proud sponsor of Knowledge 2021 digital experience. Attend and see how together, Wipro and ServiceNow are modernizing and transforming enterprise service delivery using AI, ML, and automation. Register for one of our sessions to learn how our partnership brings together the power of ServiceNow’s Now Platform® with Wipro’s proven capabilities in industry transformation.
Post-sale service management teams struggle to enable their agents with end-to-end customer information, manage customer contracts, and offer consistency across multiple channels, resulting in low agent productivity. Lack of self-service capabilities also hampers manufacturing companies’ efforts in delighting customers. Wipro FieldX – a ServiceNow customer service management, field service management, and app engine-based end-to-end digital service lifecycle automation solution (predict to resolve to invoice) – enables organizations to elevate customer service to the next level uses of AI, augmented reality, and IoT. FieldX takes advantage of powerful out-of-the-box capabilities from ServiceNow to deliver an array of business benefits for manufacturers.
With the adoption of hybrid-work, multi-device, and multichannel enabled virtual work environments, enterprises need to provide a seamless experience in their end-user services for their workforce. Wipro elevated ServiceNow’s system of action platform by enabling omnichannel access built on experience layer and user interfaces, resulting in simple, frictionless personalized experiences. Wipro then used the operational data for further enhancing the experience by pervasive automation of self-healing routines using predictive intelligence derived from the data analysis. This solution is built by integrating underlying MS and SAP enterprise systems with infra and monitoring solutions built on the Now Platform from ServiceNow.
Most ServiceNow partners follow a reactive approach by using ServiceNow as a platform to address typical customer needs. We at Wipro, on the other hand focus on helping our customers derive maximum value out of their ServiceNow investment by leveraging our expertise in process & domain consulting, Design thinking, Artificial Intelligence, IoT and multiple technology platforms. Wipro’s ServiceNow solutions are based on any one or combination of the below themes:
To know which theme suits your enterprise roadmap, please join our Live chat sessions.