Innovate and optimize complaints management operations using intelligent platforms

Date: March 30, 2021
Time: 11:00 AM to 11:45 AM ET
On-Demand Webinar

Join us for a panel discussion with veteran leaders from the medical devices and pharma industry, Saikat Biswas and Prashanth Rajendran. The session will be moderated by Nikki Willett and the discussion will explore the changes in complaints management operations and the innovation brought in with intelligent platforms. They will share their experiences in successfully solving client challenges, their thoughts about future trends, and the intelligent solutions they are currently working on.

We will also have a 15-min Q&A session where the panellists will answer your queries on complaints management operations.

Speakers and Bio:

Innovate and optimize complaints management operations using intelligent platforms

Saikat has more than 20 years of experience in IT/ KPO/BPO industry, driving strategic global programs for Fortune 500 clients. He globally heads Medical Devices and Pharmaceutical Services in Wipro iCORE Digital Operations & Platforms, Wipro Ltd. Saikat has been instrumental in driving/closing several multi-million & multi-year deals with a focus on accelerating business and unlocking value for customers.

Prashanth directly oversees ComplianceQuest’s sales, marketing, partnerships, finance, IT, legal and overall company strategy and direction. He comes to the company with more than 25 years’ experience in manufacturing, engineering, and quality. He has repeatedly produced sustained revenue and EBITDA growth in dynamic and changing markets. He has extensive experience with process automation, which requires a deep understanding of critical business drivers in multiple industries.

Nikki oversees industry, product, and go-to-market strategies for the company, leads the processes for operational risk and compliance, and is responsible for increasing awareness and benefits of modern cloud EQMS solution. She has over three decades of life sciences and manufacturing industry experience in business process and software technology and more than 20 years in quality and regulatory compliance.

Rahul has 18+ years of experience driving the Life Sciences Solution strategy and leading digital transformation initiatives across the Life Sciences value chain. Rahul is a domain and business operations expert with expertise in digital transformation, conversational AI, RPA, document management and solution building. He has rich exposure dealing with CXO-level clients across business domains such automation and digital transformation, Conversational AI, Customer Experience Strategy, Robotics & IT Automation, IT Infrastructure and business process services, proposition development, program management, product evaluation and feasibility, benchmarking, and market insights.