Business Process Services (BPS)

WBP combines IT, business process optimization (BPO), and consulting, along with Wipro’s extensive capabilities portfolio and global network to strengthen operations and drive business value for our clients.

• Customer Contact Centre Services
  Omni-channel, voice, email, chat, social media, upsell, cross-sell, front office, back office
• Process Design, Optimization, Re-engineering
  Business transformation, automation, robotic process automation (RPA), chatbots, visual interactive voice response (IVR)
• Shared Services
  Finance and accounting, human resources, payroll, recruitment sourcing & procurement

IT Services

WBP is a strategic outsourcing partner that can effectively deliver IT-enabled business processes, application services, workplace transformations, network modernizations, and cloud solutions to strengthen and streamline business operations.

• Managed infrastructure support
• Security monitoring services
• Remote applications support
• Application development
• Testing services
• Helpdesk services

Digital Services

• Web & portal services
• Mobile
• Social media
• Document/knowledge management & imaging

IT Services Delivered

• Managed infrastructure support
• Security monitoring services

Product Engineering Service (PES)

• Field visits & RedLine surveys
• As-built updates
• Data document control
• Engineering-information management
• Conversion to smart drawings
• SPI, SPPID, SP3D, PDS
• Equipment cataloguing
• Building-Information management