Challenges in a post COVID-19 world
The global COVID-19 pandemic has become one of the biggest calamities in recent times. The pandemic has prompted almost every country in the world to go into damage control mode to protect their citizens. The experience as customers, employees, citizens, and humans has changed forever, and our attitudes and behaviors are changing as a result. In addition, IT workforces globally have switched to work from home. In this crisis, cloud companies suddenly are the backbone of a global virtual learning and collaboration experiment. While the Internet backbone has long been a lifeline and reached over half the world’s population in 2019, without scalable cloud services, the current disaster would be unimaginably worse.
Fortunately, cloud companies are weathering the pandemic stress test caused by the sudden spike in workloads and waves of new, inexperienced users. The magnitude of demand surge has led cloud providers to prioritize COVID-19-related workloads and place tighter caps on its free cloud service offerings for new users. For the cloud, COVID-19 is just a busy day at the virtual office. In fact, cloud companies’ confidence in their ability to scale even further to support many more users forced to work and learn from home is so great, that some are offering free collaboration and conferencing services for those impacted by COVID-19, including some promising free services for the remainder of 2020.
In this crisis, secure cloud architectures are essential for not only large enterprises and governments, but for all small, medium, Private government and institutional bodies. Protecting against malware and viruses of the computer variety may not appear to be as deadly as COVID-19, but cyberattacks on WHO’s COVID-19 efforts (fortunately of limited impact, so far) among others could have devastating consequences. The security & elasticity offered by Cloud is unmatched. Cloud not only helps enterprises to scale up their workloads but also offers them high availability to ensure continuity of operations even during these testing times. The collaboration and video-conferencing platform offered have been used extensively by educational institutions, governments and corporates as a means of regular communication during these tough times. Cloud is the only enabler for enterprise IT operations during these unprecedented times.
This paper discusses various challenges that enterprises are faced with due to the spread of COVID-19 and how cloud is acting as an enabler for enterprise IT operations.
Enterprise Risks Worldwide from COVID-19
The effects of the pandemic – as the World Health Organization declared officially on March 11 — are predictable. The impact on our organizations, customers, vendors, and communities is tangible. Even so, there is a natural tendency for panic to arise.
The Coronavirus is exactly the type of fast-emerging risk with uncertain consequences that can be ignored until it’s too late for traditional escalation procedures to be effective. When initial reports of a lockdown started to come in from China, most organizations in the West had weeks to act on this information but
“Gartner research shows that an agile response occurred far more often when clear processes already existed.”
chose to wait and see.
Gartner research shows that an agile response occurred far more often when clear processes already existed to report & escalate absences or issues due to infectious diseases. In other words, a proactive ERM team had already set the threshold for escalation quite low to account for potentially extensive consequences of the risk if no action occurred.
Organizations are trying their level best to keep employees productive and taking proactive steps to prepare themselves, if this unforeseen situation continues for a bit longer. Enterprise Business Risks currently faced by organizations and leading to disruptions in the normal day-to-day operations are as follows:
Risk 1: Disruption Due to Social Distancing and Lockdowns
Social distancing is a term applied to certain actions suggested by public health officials to stop or slow down the spread of COVID-19. Social distancing also disallows the aggregation of more than 5-10 people at a single location. To curtail the spread of the pandemic, governments around the world have provided guidelines to people to adhere to social distancing. Most business events and travel have been cancelled during this peak period. Governments of all major economies are under lockdown to contain the impact of the pandemic.
As the economy slows down, some industries are more impacted than others. It’s just a few players in the online learning and entertainment space that are doing well, with most people locked up at home.