AI in Telecom: Wipro TelcoAI360 Network Management & Automation

Telecom operators rely on robust networks to deliver secured and efficient connectivity to customers. Legacy systems often hinder progress with downtime, vulnerabilities, and performance issues.

Wipro TelcoAI360 offers proactive network management solution tailored for the telecom operators. Powered with analytical AI, GenAI and agentic AI, addressing AI in telecom and automation in telecom as key priorities and integrating cutting-edge technologies like SDWAN, SASE, UCaaS, NaaS, 5G, IoT, hybrid data centre and edge computing to optimize performance, enhance security, and simplify operations. With predictive analytics, Wipro TelcoAI360 prevents issues before they occur, ensuring continuous uptime and efficiency.

Automated, Secure, and Scalable AI for Next-gen Telcos

Wipro TelcoAI360 transforms network management into a strategic advantage by enhancing operational efficiency, enabling agile scalability, ensuring zero-trust security and compliance, optimizing costs, diversifying offerings, and bridging talent and skill gaps. From assessment and consultation, design and deployment, to monitoring, troubleshooting, securing, optimizing and continuous transformation, Wipro TelcoAI360 takes a forward-thinking approach to network management with automation and AI in telecom industry solutions.

With Wipro TelcoAI360, we address critical key telecom industry challenges:

Enterprise growth lag
Products silos across legacy/modern networks, UCC, P5G, IoT
Disjointed partners ecosystem with no unified view
Slow time-to-market for enterprise offerings
Fragmented customer journeys with manual workflows
Book-to-bill delays due to semi-automated onboarding
High costs of delivery and shrinking margins
Non-standard tools causing data fragmentation and complexity
Talent gaps requiring continuous skill updates, reskilling, and retention

Key Capabilities

The 3 Pillars of AI- Powered Network Transformation

Wipro TelcoAI360 brings together consulting expertise, service design, and platform-led managed services to help telcos and enterprises achieve profitable growth, faster time-to-market, higher customer satisfaction, and lower costs – all powered by AI and automation.

Consulting - from Vision to Value

We specialize in network and security transformation, P5G business case advisory, and operational optimization through product detox and customer migration. Our expertise in operating model design ensures seamless process integration, onboarding, and ecosystem alignment for scalable success.

Service Design - Experiences that Deliver

We craft customer-centric experiences rooted in journey-driven design. From acquisition to onboarding, we optimize every touchpoint. Our approach enhances CSP business user journeys, focusing on network performance, security, and compliance—ensuring that every experience intuitive, resilient, and compliant.

Platform-led Managed Services - AI at the Core

From presales to post-sales, we enable B2B marketplaces and automate customer acquisition and onboarding. Our self-service portals feature conversational AI agents, while service orchestration, assurance, and autonomous operations ensure reliability. With observability, AI ops, and process intelligence, we drive proactive, preventive, and predictive maintenance. We streamline asset and inventory management through AI-driven field operations. Zero-touch operations and continuous service improvement complete our vision for intelligent, scalable service delivery.

Proven Outcomes

How it Works

Wipro TelcoAI360, developed in collaboration with Wipro’s AI partner ecosystem and utilizing ServiceNow and other partner telecom industry solutions suites, seamlessly integrates the latest technologies with existing telecom infrastructures. This ensures efficiency, innovation, and scale at every step.

Below is an overview of our approach and the mechanisms that drive success:

AI-Driven Efficiency

Wipro’s AI-powered automation, predictive analytics and self- healing capability proactively detect and resolve network issues and enable autonomous operations, reducing downtime and improving service quality.

Advanced Security Frameworks and Core Security Mechanisms

Our AI-driven security frameworks protect against cyber threats, ensuring compliance with industry regulations and protects against evolving cybersecurity threats.

Unified Multi-Domain Visibility

A single-pane-of-glass view across technologies provides end-to-end visibility, correlating events across technologies for faster root cause identification.

Centralized Framework

Enterprise orchestration platform integrates AI, automation, and analytics to enhance operational efficiency, enabling our customers to focus on new business.

Modernization at Scale

Our solutions support the gamut of telco needs – from 5G, IoT, and edge computing – helping telecom providers modernize and expand their services. Collaborations with industry leaders empower us to deliver next-generation network solutions.

Ready to Deploy

With integrations and minimal customization – 60-70% faster time to deploy

What We Think

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