From the above diagram, it can be clearly seen that the fulfillment of services is always realized in the OM system, which is independent of EPC in both the scenarios. The difference is, in the best of suite scenario, the EPC and OM are pre-integrated. OM performs a simple lookup during runtime to determine the fulfillment flow.
In the best of breed scenario, EPC will synchronize the CFS/RFS information with the OM/technical catalogue during the design time. Once configured in OM, based on the CFS information received from CRM/upstream system as part of the order capture, the OM invokes the right fulfillment pattern by doing an internal lookup. In both cases, the decoupling of commercial offers is always achieved and there is no impact whatsoever from time to market of services.
Concept to market – How it works in a CDOM environment
Time-to-market of services is of paramount importance to service providers. The principle of CDOM is to decouple the commercial offerings from technical implementation thereby allowing faster introduction of services. However, there are certain scenarios which call for change in the fulfillment layer depending on the type of offering introduced in the commercial layer.