Making Remote Claims Assessment Simpler and Smarter

The most challenging aspect in a claims process is inspection which  involves immense scheduled coordination, travel costs and long cycle times. These challenges can be resolved using Remote Claims Assessment. Wipro has partnered with Livegenic to serve clients with the right blend of platform support and domain expertise.

Our solution leverages a virtual collaboration platform that accelerates the claims inspection process, toward a faster claims settlement. It aids in gathering damage evidences in the form of photos, videos, witness testimony and proof of insurance and to share it with the insurer in real time. The digital platform is designed for customers as well as field inspectors. The platform includes both browser-based and app-based tools, each of which can work in either live or offline environment. 

Setting up a remote inspection  takes just few seconds and inspection can be completed in minutes.

The insurer sends an invitation link to the customer via text message or email. The invite takes him to either the customer portal or to download the mobile app.  The customer can then  follow onscreen text instructions to record videos, upload photos or seek helpdesk support.

All content from the session, including videos, photos, attachments and metadata like GPS location, is automatically uploaded to the insurer’s platform. Through our tech-forward approach, we can help with Augmented Reality [AR] based measurement of damage, bookmarking of damaged section, fraud checking and assigning of field inspectors for an on-site inspection or repairers to get repair estimation.

Key business benefits:

• Reduces  cycle time in claims settlement by 73% 
• Increases  daily inspection capacity by 5X
• Reduces  inspection cost by 88%
• Generates up to 2.4x RoI in the first year

Check out our infographic explaining how Remote Claims Management can offer a delightful experience to your customers.