The solution helps in taking better channel decisions, showing improved churn management and enhance cross-sell and up-sell capabilities.
Wipro’s NGCE solution empowers customer service teams to deliver best-in-class customer experience, by anticipating issues and providing real-time actionable recommendations over a convenient unified user interface. It helps in taking better channel decisions, showing improved churn management and enhanced cross-sell and up-sell capabilities.
The solution leverages an analytical engine using structured and unstructured data to present a 360° view of the customer. The robust Technology allows the integration of different suppliers (NDC, GDS, and others) in one single platform.