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As a service
Big Data
Blockchain
Cyber Security & Enterprise Risk
DevOps
Enterprise Ops Transformation
Industry 4.0
Open Source
Product Lifecycle Management
Software Defined Everything
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< Digital Operations and Platforms

Wipro’s Next Generation Customer Experience solution

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The solution helps in taking better channel decisions, showing improved churn management and enhance cross-sell and up-sell capabilities.

Wipro’s NGCE solution empowers customer service teams to deliver best-in-class customer experience, by anticipating issues and providing real-time actionable recommendations over a convenient unified user interface. It helps in taking better channel decisions, showing improved churn management and enhanced cross-sell and up-sell capabilities.

The solution leverages an analytical engine using structured and unstructured data to present a 360° view of the customer. The robust Technology allows the integration of different suppliers (NDC, GDS, and others) in one single platform.

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