In the relentless pace of today’s digital economy, businesses must eliminate inefficiencies, disjointed processes, and manual workflows to stay competitive. Agility, automation, and operational excellence are no longer luxuries—they are the foundation for sustained success and growth. Wipro iSMRT (Intelligent Scheduling, Monitoring & Repeating Tasks) empowers organizations to dynamically orchestrate workflows, automate business processes end-to-end, and deliver superior service experiences at scale through a powerful BPaaS model.
Designed to tackle key operational challenges, iSMRT eliminates siloed processes, reduces manual effort, minimizes delays and human errors, and adapts workflows to evolving business needs. It provides real-time visibility into process lifecycles, reduces rising operational costs and inefficiency in BPaaS delivery, and scales operations as business demands grow. Beyond efficiency, iSMRT enhances employee and customer experiences, ensures compliance by maintaining consistent documentation, and accelerates time-to-market for new services and offerings. By integrating intelligent automation, businesses can streamline operations, mitigate risks, and drive long-term success.
iSMRT's Agentic AI platform, Wipro KnowCAL, streamlines SOP creation and training workflows by seamlessly capturing and automating the creation, management, and optimization of SOPs. Leveraging the latest Agentic AI technology and advanced multi-modal LLM modals, it processes videos to optimize steps without duplicating user actions and screens.
Some of its key capabilities include:
- SOP Generation: Utilizes screen capture, video handling, and data source connectors to create comprehensive SOP documents from video sources.
- SOP Review: Features integrated review and approval workflows via email and direct login for approvers.
- SOP Maintenance: Includes word formatting, change tracking, and version history to ensure up-to-date and accurate SOPs.
- Document Chat: Offers Agentic AI-powered SOP search and contextual responses with source learning for enhanced user interaction.
