Retirement administration remains fragmented, effort-intensive and difficult to modernize without disrupting core platforms. WINGS Insurance Marketplace for Retirement & Pensions, powered by Wipro Intelligence™, creates a coordinated, AI-powered ecosystem that helps providers overcome these barriers. It enables faster service, reduces administrative effort, and gives members a simpler, more consistent experience.

Designed to work with the existing administration estate, WINGS enables providers to modernize priority journeys progressively. Specialized AI agents move work forward across the member and scheme lifecycle, while human expertise remains central to complex and regulated decisions. This improves processing accuracy, strengthens operational control, and creates a scalable path to transformation.

Hero metric with graphic

30–40%

Reduction in operating costs

~60%

~60% Reduction in TAT

50–70%

Autonomous processing

Transformation Led by Business Value

Combines operating model redesign and AI orchestration to deliver smarter journeys and quantifiable outcomes.

Modernization without Disruption

Works with existing administration platforms, enabling modular adoption and progressive scale across diverse scheme requirements.

Responsible AI, Built for Trust

Embeds explainability, human oversight and evidence-backed processing to strengthen control, accountability and audit readiness.

The Retirement and Pensions Marketplace

A connected, AI-powered ecosystem spanning the retirement lifecycle. The marketplace combines four service groups to coordinate work across systems, support critical business decisions and deliver more consistent member outcomes.

Member Onboarding and Servicing

Supports member onboarding and ongoing administration through data validation, document verification, identity checks, beneficiary updates and profile management.

Transaction Processing

Coordinates high-volume financial activities including asset management, payment processing, reconciliation, tax calculations and fee validation.

Benefits and Claims Servicing

Supports retirement eligibility, benefit calculations, pension adjustments, claims verification, member enquiries and complaints management.

Shared Services

Provides reusable capabilities across retirement journeys, including case intake, document management, data extraction, correspondence generation, fraud analysis and quality assurance.

The Retirement and Pensions Agent Network

Specialized AI agents work as a coordinated network across retirement and pensions journeys. Each agent performs a defined part of the process, shares context across activities and contributes to a common business outcome, while human experts retain control of complex and regulated decisions.

Member Onboarding

Validates member and scheme data, supports eligibility and identity checks, and prepares records for contribution processing.

Contribution & Money-In Processing

Ingests employer schedules, reconciles contributions, and identifies arrears and payment exceptions for resolution.

Member Servicing Assist

Retrieves relevant scheme rules and policy information, drafts responses and recommends next-best action on complex enquiries.

Transfers & Switches

Supports transfer-in and transfer-out requests, due-diligence checks, and tracks case progression through settlement.

Retirement Quotation & Settlement

Assembles benefit data, supports retirement illustrations, and progresses drawdown and annuity settlement journeys.

Bereavement & Life Events

Supports death, divorce, and pension-sharing cases through controlled workflows with evidence captured across check and calculations.

Complaints & Correspondence

Classifies correspondence, summarizes case history and routes work for timely action in line with service requirements.

Regulatory Controls & Reporting

Monitors relevant obligations and control points, highlighting potential exceptions for investigation and action.

Case Narration

Creates an evidence-backed case narrative that helps administrators review context, make informed decisions and close work with confidence.

Turn fragmented retirement journeys into one intelligent ecosystem

Bring greater speed, simplicity, and control to retirement administration, while delivering more responsive experiences for every member.