Customer Experience Management Solutions | Digital Business Services

Our Expertise

Delivering best-in-class services with customer success at the core

With more than 30 years of experience in the technology industry, Wipro has been supporting our clients through R&D, engineering, system integration and business services.

With an unmatched heritage, we manage large-scale multi-location support operations and deliver consistently on customer facing metrics. Our best-in-class process and delivery excellence practices across engagements have helped us become a global strategic partner for clients in the business processes services space.

Our Digital Operation & Platform services have made large investments in digital, automation and innovation, to help transform our clients’ business process by leveraging innovative technology and cutting-edge platforms. We leverage our proprietary HOLMES™ AI platform and cognitive robotic process automation, predictive analytics and workforce transformation to create a best-in-class support model with enhanced user experience and cost efficiencies. Our superior resources combined with the best technology helps deliver radical transformation for our clients.

Figure 1: Customer Experience Management Services

Our Success Stories

Digital Operations and Platforms

A leading US based consumer electronics retailer builds ramp up capabilities and delivers improved customer experience with advanced analytics

The lack of digitization rendered the client’s processes ineffective with the existing tools and workflows.

Digital Operations and Platforms

How a global PC manufacturer redefined its customer experience

The client was facing several challenges in their existing Tech Support ecosystem.

Our Solutions

Technical Support

Keeping pace with the ever-changing industry trends, we offer comprehensive end-to-end services to our clients

Gaming Support

The gaming services industry is booming and offers opportunities for application of diverse technologies such as AI, ML etc.

SearchNXT

Wipro’s SearchNXT is a AI powered Knowledge Search and collaboration platform

Customer Service Offerings

Our recent industry experience during COVID-19 times indicates that industry is currently facing issues like shortage of workforce, increased call/email volume, etc. in tough times.

Service Offerings

Service Offerings

Client Themes

Client Themes

Technology

Our Expertise

Our Success Stories

A leading US based consumer electronics retailer builds ramp up capabilities and delivers improved customer experience with advanced analytics

Form Title

How a global PC manufacturer redefined its customer experience

Form Title

Our Solutions

Technical Support

Gaming Support

SearchNXT

Customer Service Offerings

Service Offerings

Industries

Cloud

Cybersecurity

Digital

EngineeringNXT

Holmes

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