Wipro manages operations for global medical device and pharma companies to effectively manage and transform their end-to-end product complaints management requirements. Our seasoned team of over 1,000 associates process more than 700,000+ annual complaints across 35 therapeutic areas and 900 product portfolios.
Typical improvements for Wipro clients :
- 100% on time complaint entry and reporting accuracy
- 22% improvement in process quality
- 12-18% productivity gains year-on-year
- 30-40% cost savings via process simplification and automation