Agile supply chain innovation to address soaring customer expectations for anytime, anywhere service 

Our unified Digital Order Management BPaaS Suite – Base)))™ NextGen powered by multi-layered analytics empowers end customer experience and delivers best-in-class services that allow organizations to automate business processes, connect stakeholders seamlessly, gain insights around end-to-end transactions, get to the market faster and have 360-degree view of supply value chain. Our solution in this area enables enhanced customer, vendor and employee experience through portals, intelligent chat bots and real time insights into historical orders and preferences. It also leads to incremental cost savings for Medical Devices organizations by utilizing robotics and hyper automation, predictive analytics, business process digitization, proactive monitoring of automated workflows. The solution is powered by predictive analytics and improved transparency through end-to-end Business Activity Monitoring (BAM), event based alerts, real-time reporting and intelligent self-recovery of transactions.

Our services include:

• Order entry, order review, tracking
• Status enquiries, quality review and escalation management
• Invoice generation and reporting
• End to end support on returns management
• Customer claims management
• Customer data and Inquiry management
• Sales support, reporting and analytics