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< Digital Operations and Platforms /  Technical Publications

Next-Gen Technology based solutions- AI, Bots & AR

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Next-Gen Technology based solutions-

AI, Bots & AR

Taking customer experience and knowledge transfer to the next level

Leveraging next-gen technology for state of the art digital publishing

Wipro TechPubs offers customers next-gen technology solutions that leverage cutting-edge technologies such as artificial intelligence, machine learning and augmented reality to deliver innovative enterprise solutions around technical support and knowledge transfer automation. With our AI based micro content automation framework powered by ML, our customers benefit from automated and role based modular content access through various channels such as web, social media, bots, mobile and smart devices.

With its state of the art AR/VR design studio, Wipro TechPubs also provides customers with real time assistance, on the go, on multiple hardware devices such as smart devices, headsets, and smart glasses. The solution leverages the expertise of our documentation consultants, illustrators & designers for content transformation and power of technologies such as AI and Cloud for automated publishing of AR experiences. This is  supplemented with geo positional data and IoT sensor data to provide the end users with seamless access to in-context, illustrated digital data such as diagnostic information, service instructions, parts catalogs and other information, superimposed onto the physical world enabling rich visual interactive experience to facilitate speedy resolutions. This transforms the way our customer teams design, manufacture, operate and service their products and equipment. It benefits our customers with improved training of their service technicians, eliminates knowledge barriers with timely information and language barriers with visual 3D models, and facilitates better clarity and efficiency to the end users across diverse industries.

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