From the front lines to the end users, we deliver quality medical device consultation solutions to empower healthcare professionals and patients.
For over 20 years, Wipro has provided high quality medical device services to organizations across the world. Our global presence enables us to work closely with clients — ranging from startups to large manufacturers — and deliver tailored, localized solutions at competitive rates.
Wipro is ISO 13485 QMS certified and services a range of medical devices including software medical devices, consumer medical devices, home care devices, wearable and connected devices, drug device combination products and in vitro diagnostic (IVD) devices. Wipro provides consulting services in:
EU MDR (European Union Medical Device Regulation),
EU IVDR (European Union In Vitro Diagnostic Regulation)
Multilingual contact centers, product inquiries,
The company’s services are designed to emphasize strategic and cost-effective innovations to promote sustainable growth in the medical device industry.
Changes in the medical device regulatory framework, market globalization, and continuous innovation have led medical device companies to transition from legacy-driven business models to more compliant, competitive, and customer-oriented service models. Wipro’s medical services teams consist of PhDs, pharmacists, physicians, nurses, engineers, and life science professionals with extensive experience in a range of therapeutic areas — from orthopedics, neurology, oncology, urology; to metabolic disorders, ophthalmology, cardiology, dermatology, radiology — to support medical device service needs in all areas. These professionals combine next-gen automation with deep industry expertise to deliver cutting-edge digital solutions across all our service areas.
Innovation, automation and AI
As a global leader in the medical device services, Wipro connects clients with a vast network of industry-leading partners and technical innovations to drive efficiency.
Wipro HOLMES and Enterprise operations transformation, Wipro’s all-in-one automation and artificial intelligence (AI) platform, enables strategic, sophisticated automation across medical device service areas to streamline processes and elevate business efficiencies. From smart scripts and collaborative authoring, to automated language translations and referencing capabilities, we provide a range of tools to support Wipro’s bundle of services and accelerate your organization’s digital transformation. We harness the power of cognitive computing, hyper-automation, robotics and emerging technologies to help our clients adapt to the digital world and make them successful.
Type of products covered: medical devices, therapeutic drugs, and compounding/ biological products. Processes owned: performing multilingual intake/data entry, triage, complaints investigation, regulatory assessment/decision (US/OUS), regulatory reporting and direct submission (US/OUS), good faith efforts, and complaints closure. Number of products: supporting 200+ product families across the geography.
The engagement to support post-market surveillance activities led to a 40% reduction in complaint handling operations cost. Processes owned: performing multilingual intake/data entry, triage, complaints investigation, regulatory assessment/decision (US/OUS), regulatory reporting, direct submission (US/OUS), good faith efforts, and complaints closure.
Type of products covered: medical devices, therapeutic drugs, drug device combination products, SaMD. Processes owned: Multilingual complaint intake and registration, coding, regulatory reporting, investigation coding, and closure of reportable and non-reportable complaints, across US, EMEA, LATAM, APAC and Canada. Medical information: Medical and technical inquiries in multiple languages via voice and non-voice channels.