All of these seven (7) steps are cohesive and exist in a linear fashion and are applicable for any digital technology (RPA, IoT or AI as an example) or a particular function to start with (HR, Finance & Accounting or Procurement as an example) and a deviation in this sequence might hamper the scale of automation. The linearity quotient hence in automation can be witnessed via a sequence based approach.
This seven (7) step linear execution approach arises from an integrated & holistic framework adopted by service providers (Figure 2: holistic enterprise framework) for enterprise level transformation to clients consisting of four (4) core elements of automation, i.e. as follows:
- Simplification & Standardization
- Connectedness & Hyper automation
- Customer experience enhancement
- Coupling Intelligence & Analytics in Automation
The enterprise transformation framework inculcates a start to finish approach in managed services environment for ensuring measurable and time bound Return on Investment (RoI) to clients. The framework also allows leveraging multiple solutions for better control and transparency to clients and provides scope for scaling up automation solutions.
Non linearity in automation
'Non-Linearity' in automation is to drive integrated transformation via differentiated offerings leveraging IPs, Platforms, Solutions and Innovative Commercial Constructs (e.g. transaction-based, outcome-based pricing). Another approach to define non-linearity is to achieve more from lesser resources, i.e. be it high outcomes from lower number of FTEs or higher RoI on lower investments.
In a typical enterprise transformation framework, Seamlessness & Connectedness would result in Hyper Automation, and this forms a core of the non-linear automation framework (Figure 3: non-linear automation). The other two core components being Globalization/Localization basis client needs and knowledge based open innovation. These components when blended with traditional offerings for clients, results in a win-win for clients as well as service providers.