Across all the six target roles, IA technologies have led to very distinct KPIs for each of them and at the same time, each of these KPIs converges to form underlying focus areas from all IA led initiatives highlighted in Figure 4.
For all the roles in consideration, cost reduction, customer and employee experience enhancement, contract to onboard cycle time reduction, data operational (process) security, elimination of repetitive-mundane tasks, reporting and analytics led time cycles, back-office automation and headcount reduction seem to be unanimously common target areas that are to be addressed via IA.
How can the CXO suite ensure seamless outcomes?
As IA initiatives begin to deliver results and draw interest globally, they also throw up numerous challenges to execution that CXOs face today. To ensure successful and faster pace of IA execution, focusing on People (P), Process (P), and Technology (T) alone will not suffice, as the new dimension of focusing on Emotions (E) becomes equally important.
The focus on the Emotions (E) can be ensured by means such as mapping right skillsets to defining right roles for execution of projects, focus on rewarding outcomes, looking beyond employee reduction and prioritizing strategic pursuits etc.